Your Dedicated NDIS House Cleaning Service We take immense pride in our comprehensive NDIS House Cleaning Services, where our seasoned cleaning teams leave no detail overlooked. We understand that a clean and hygienic living environment is paramount for the well-being and comfort of NDIS clients. With our dedicated approach, we transform shared spaces, residential rooms, bathrooms, kitchens, and flooring into spaces that are always clean and inviting.
We take immense pride in our comprehensive NDIS House Cleaning Services, where our seasoned cleaning teams leave no detail overlooked. We understand that a clean and hygienic living environment is paramount for the well-being and comfort of NDIS clients. With our dedicated approach, we transform shared spaces, residential rooms, bathrooms, kitchens, and flooring into spaces that are always clean and inviting.
Our NDIS House Cleaning Process
Our NDIS House Cleaning Process makes sure you get only the best cleaning upkeep from the National Disability Insurance Scheme in Melbourne. You can simply follow these steps to get started:
1. Contact our Team
Call us directly on 03 8391 7026 or leave a web enquiry through our online form.
2. Home Assessment & Eligibility
Ensuring you are registered under the NDIA, we can then provide a thorough assessment of your NDIS home’s cleaning needs and discuss the different options available. We create a customised cleaning plan that outlines the scope of cleaning and frequency of visits.
3. Your Dedicated Cleaning Team
Our team of selected cleaning professionals with experience in NDIS house cleaning will arrive on-site at the scheduled times, fully equipped with the necessary cleaning supplies and equipment.
4. A Thorough Cleaning Service Delivered
We follow a systematic approach to cleaning, ensuring all areas are thoroughly cleaned and sanitised. We’re especially vigilant in high traffic areas and zones prone to infection.
How NDIS Funding Covers Cleaning House cleaning is one of the most common supports funded under the NDIS. It sits within your Core Supports budget, under the category Assistance with Daily Life & Household Tasks;. If your plan includes funding for household tasks, you can use it for regular or one-off cleaning with Maid to Clean.
Whether you can book with us depends on how your plan is managed:
How your plan is managed
Can you use Maid to Clean?
How it works
Self-managed
✅ Yes
You book with us directly, pay our invoice, and claim it back through the NDIS myplace portal.
Plan-managed
✅ Yes
You book with us, and we invoice your plan manager directly — no out-of-pocket payment needed.
NDIA-managed (agency-managed)
❌ Not currently
NDIA-managed participants can only use NDIS-registered providers. We’re happy to point you toward alternatives if this is you.
Not sure how your plan is managed? Check the “My Plan” section of your NDIS plan document, ask your support coordinator, or just give us a call on 03 8391 7026 — we help participants work this out every week.
House cleaning is one of the most common supports funded under the NDIS. It sits within your Core Supports budget, under the category Assistance with Daily Life & Household Tasks;. If your plan includes funding for household tasks, you can use it for regular or one-off cleaning with Maid to Clean.
Whether you can book with us depends on how your plan is managed:
| How your plan is managed | Can you use Maid to Clean? | How it works |
|---|---|---|
| Self-managed | ✅ Yes | You book with us directly, pay our invoice, and claim it back through the NDIS myplace portal. |
| Plan-managed | ✅ Yes | You book with us, and we invoice your plan manager directly — no out-of-pocket payment needed. |
| NDIA-managed (agency-managed) | ❌ Not currently | NDIA-managed participants can only use NDIS-registered providers. We’re happy to point you toward alternatives if this is you. |
Not sure how your plan is managed? Check the “My Plan” section of your NDIS plan document, ask your support coordinator, or just give us a call on 03 8391 7026 — we help participants work this out every week.
Empowering Lives Through NDIS House Cleaning Services Empowering lives is at the heart of our NDIS House Cleaning Services. At Maid to Clean, we believe that a disability should never hinder one’s ability to enjoy a clean, safe, and comfortable home. Our mission is to provide exceptional cleaning services that support individuals with specialised needs. Whether you have limited mobility or require specialised care, our cleaning service aims to make life easier where we can. We are passionate that those in need have easy access to our services. Maid to Clean is your compassionate partner, committed to making a positive impact on your life, one clean at a time.
Empowering lives is at the heart of our NDIS House Cleaning Services. At Maid to Clean, we believe that a disability should never hinder one’s ability to enjoy a clean, safe, and comfortable home. Our mission is to provide exceptional cleaning services that support individuals with specialised needs. Whether you have limited mobility or require specialised care, our cleaning service aims to make life easier where we can. We are passionate that those in need have easy access to our services. Maid to Clean is your compassionate partner, committed to making a positive impact on your life, one clean at a time.
How NDIS Invoicing Works We know that easy billing matters just as much as a great clean — for participants, plan managers, and support coordinators alike. Here’s how invoicing works depending on how your plan is managed:
How your plan is managed
How invoicing works
Plan-managed
We invoice your plan manager directly — you never need to pay upfront or handle paperwork. Just give us your plan manager’s details when you book.
Self-managed
You receive a clear, itemised invoice by email after each service, with everything needed to claim back through the NDIS myplace portal.
Every invoice includes the participant’s name and NDIS number, service dates, hours, our ABN, and a clear service description — and we can add the relevant NDIS support item number (e.g. 01_020_0120_1_1 — Household Tasks) on request.
Our standard payment terms are 7 days, with up to 30 days available for plan managers. Statements and service records are available any time for plan reviews or audits.
Questions about invoicing? Our office team handles NDIS billing every day — call us on 03 8391 7026.
We know that easy billing matters just as much as a great clean — for participants, plan managers, and support coordinators alike. Here’s how invoicing works depending on how your plan is managed:
| How your plan is managed | How invoicing works |
|---|---|
| Plan-managed | We invoice your plan manager directly — you never need to pay upfront or handle paperwork. Just give us your plan manager’s details when you book. |
| Self-managed | You receive a clear, itemised invoice by email after each service, with everything needed to claim back through the NDIS myplace portal. |
Every invoice includes the participant’s name and NDIS number, service dates, hours, our ABN, and a clear service description — and we can add the relevant NDIS support item number (e.g. 01_020_0120_1_1 — Household Tasks) on request.
Our standard payment terms are 7 days, with up to 30 days available for plan managers. Statements and service records are available any time for plan reviews or audits.
Questions about invoicing? Our office team handles NDIS billing every day — call us on 03 8391 7026.
Support Coordinators & Plan Managers We work with support coordinators and plan managers across Melbourne every week, and we know what makes your job easier: reliable providers, clear communication, and clean paperwork.
Referring a participant is simple:
📝
1. Complete our referral form
Or email us the participant’s details, service needs, and plan management info.
📞
2. We’ll reply in 1 business day
We confirm the details and arrange a suitable time with the participant.
✅
3. We keep you in the loop
You’ll know when the service is confirmed, and we’ll flag anything that needs your attention.
Prefer to talk it through first? Call our team on 03 8391 7026 — we’re happy to discuss a participant’s needs before anything is booked.
We work with support coordinators and plan managers across Melbourne every week, and we know what makes your job easier: reliable providers, clear communication, and clean paperwork.
Referring a participant is simple:
1. Complete our referral form
Or email us the participant’s details, service needs, and plan management info.
2. We’ll reply in 1 business day
We confirm the details and arrange a suitable time with the participant.
3. We keep you in the loop
You’ll know when the service is confirmed, and we’ll flag anything that needs your attention.
Prefer to talk it through first? Call our team on 03 8391 7026 — we’re happy to discuss a participant’s needs before anything is booked.
Why Trust Maid to Clean?
We know that for many NDIS participants, routine and familiarity aren't a nice-to-have — they're essential. That's why we assign a dedicated regular cleaner wherever possible — someone who gets to know your home, your preferences, and your routine — backed by a fully screened, insured team and the customer service we're known for. Here's why NDIS participants, families and coordinators choose Maid to Clean:
Melbourne’s Best Cleaning Company
We are rated the best cleaning service in Melbourne: Maid to Clean is ranked number one on both Google and Product review for cleaning services in Melbourne. Choosing Maid to Clean means choosing the best in the business.
Trusted Cleaning Professionals
Every cleaner passes our rigorous recruitment process, a national police check, and carries full insurance — and NDIS Worker Screening Checks are held across our NDIS cleaning team. Need an NDIS-screened cleaner specifically? Just ask when you book.
Flexible to Your Needs
You choose the date, time and length of service, and we work around therapy, appointments and routines. We can accommodate communication preferences, sensory considerations like low-fragrance products, and working alongside your support workers or carers.
We Give Back
Maid to Clean donates a meal to charity for every service we perform. This means for every NDIS Cleaning Service we perform, we also feed a person in need here in Melbourne.
The Same Cleaner, Every Visit
Routine and familiarity matter. We assign a dedicated regular cleaner to our NDIS clients wherever possible — someone who knows your home, your preferences, and your routine. If they're ever away, we'll let you know in advance. Never a surprise at the door.
Elite Customer Service
Maid to Clean prides itself on providing a high standard of Customer Service. Our dedicated customer service team here in Melbourne will be sure to service all your cleaning needs.
What's Included in Our NDIS Cleaning Service Here’s a glimpse of what our comprehensive NDIS Cleaning Services entail. Remember, our services can be entirely flexible, so we can do as much or as little from the below items as you need.
Here’s a glimpse of what our comprehensive NDIS Cleaning Services entail. Remember, our services can be entirely flexible, so we can do as much or as little from the below items as you need.
| General Areas | |
|---|---|
| Detailed Dusting | |
| Vacuuming | |
| Mopping Hard Floors | |
| General Tidying | |
| Internal Spot Cleaning | |
| Rubbish Removal | |
| Kitchen | |
| Clean/Wipe All Benchtops | |
| Clean Stovetops | |
| Clean Sinks | |
| Clean Splashbacks | |
| Clean Visible Appliances (exterior) | |
| Bathroom & Toilet | |
| Scrub/Clean Baths | |
| Scrub/Clean Toilets | |
| Scrub/Clean Showers | |
| Scrub/Clean Vanities | |
| Clean/Polish Tapware and Chrome | |
| Clean Mirrors | |
| Bedrooms | |
| Bed Making & Linen Changes | |
| Extras | |
| Tailored Support |
Looking For Another Cleaning Service? Need more cleaning services other than office and workplace cleans? Maid to Clean offers a range of services to keep your space sparkling! Check them out below and enquire today:
Anti-Viral and Disinfectant Cleaning Services
Need more cleaning services other than office and workplace cleans? Maid to Clean offers a range of services to keep your space sparkling! Check them out below and enquire today:
Anti-Viral and Disinfectant Cleaning Services
FAQs
Is Maid to Clean an approved NDIS Cleaning Service?
Maid to Clean proudly supports over 100 NDIS participants and plan managers across Melbourne. While we are not an NDIS-registered provider, participants whose plans are plan-managed or self-managed are free to choose their own providers — and Maid to Clean is a preferred choice for many.
We understand the specific needs, preferences, and processes involved in NDIS support and have built strong, ongoing relationships with participants, families, and coordinators across Melbourne.
If you’re unsure whether you can use Maid to Clean under your NDIS plan, feel free to reach out — we’re happy to help you work it out.
Can I use my NDIS funding for house cleaning?
Yes — house cleaning is funded under your Core Supports budget, in the category “Assistance with Daily Life – Household Tasks”. If your plan includes funding for household tasks and is plan-managed or self-managed, you can use it for regular or one-off cleaning with Maid to Clean.
How does payment work for NDIS cleans?
For plan-managed participants, we invoice your plan manager directly — you never pay upfront or handle paperwork.
Self-managed participants receive an itemised invoice by email after each service, with everything needed to claim through the myplace portal — including the NDIS support item number on request.
I’m NDIA-managed (agency-managed). Can I still book?
Unfortunately not at this stage — NDIA-managed participants can only use NDIS-registered providers. If your plan management type changes at your next plan review, we’d love to help. In the meantime, we’re happy to point you toward alternatives.
Will I have the same cleaner each visit?
Wherever possible, yes. We assign a dedicated regular cleaner to our NDIS clients, so you see a familiar face who knows your home and routine. If your cleaner is ever away, we’ll let you know in advance and arrange a suitable replacement — never a surprise at the door.
Can a support coordinator or family member book on my behalf?
Absolutely. We regularly take bookings and referrals from support coordinators, plan managers, family members, and carers. Just contact us with the participant’s details and service needs, or use our online referral form, and we’ll take it from there.
Do you provide service agreements?
Yes — we can provide written quotes and service agreements on request, which many participants and plan managers like to have in place for plan reviews.
Are your cleaners insured?
Yes – absolutely. At Maid to Clean, insurance and safety are a top priority. We are fully insured, including:
– $10 million public liability insurance held by the business, covering accidental damage to property.
– WorkCover Insurance to protect our employees in case of injury while working.
– In addition, all of our cleaners also carry their own individual public liability insurance for extra peace of mind.
You can feel confident knowing that when you book with Maid to Clean, you’re in safe and responsible hands.
Can you accommodate the cleaning service to my specific needs?
Yes – absolutely! Our hourly rate services are 100% flexible, meaning we can tailor the clean exactly to your needs and preferences.
Whether you’d like us to focus on particular areas (like the kitchen, bathroom, or floors), tackle more challenging tasks (like ovens or shower grout), or even assist with general tidying and organising, we’re here to help. You set the priorities, and we’ll follow your instructions to make the most of the time booked.
This includes NDIS-specific needs like communication preferences, sensory considerations (low-fragrance products on request), and working alongside your support workers or carers.
Do you service my area?
We service most suburbs across Melbourne, typically within a 30–40km radius of the CBD. If you’re unsure whether we cover your location, you can check our detailed service area map on our Where We Clean page.
If your suburb is just outside our standard range, feel free to contact us — in many cases, we may still be able to assist depending on availability.
Do you provide your own cleaning supplies and equipment?
Yes – we bring all the necessary supplies and equipment for our general cleaning services, so you don’t need to worry about a thing.
The only exception is ironing, where we kindly ask that you provide your own iron and ironing board, as these requests are less common and vary from home to home.
We’re fully equipped to get the job done efficiently and to a high standard.
What do I need to provide?
It’s simple! All we need you to provide is:
– Access to the property – either by being home to let us in or safely leaving a key or access code.
– Power – so we can operate equipment like vacuums and ensure proper lighting.
– Water (ideally hot) – for effective cleaning, especially in kitchens and bathrooms.
That’s it! We’ll take care of the rest.